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Lendable Ltd
Financial Ombudsman decision DRN-6346242 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
I find it fair that he remains liable for the debt... Lendable has acted with forbearance in light of the issues Mr C has raised.Treatment in financial difficulty
Mr C says he meets the criteria for a vulnerable consumer and so Lendable should consider writing off his outstanding debt.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6346242.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.