Masthaven Finance Limited

Financial Ombudsman decision DRN-6345394 Not upheld

Not upheldoutcome, as published by the Ombudsman

£103,152redress stated in the decision

Thu Jul 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Mrs A and Mr R have also complained about how Masthaven treated and continues to treat them in light of their financial difficulties.Treatment in financial difficulty

Mrs A and Mr R complain that Masthaven Finance Limited (Masthaven) has unfairly charged and applied interest to their second charge mortgage.Interest and rates

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6345394.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.