Tide Platform Limited

Financial Ombudsman decision DRN-6345014 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Due to a technical issue the payment wasn't shown on the app. This resulted in Miss V making a duplicate paymentPayment delayed or failed

she wasn’t kept proactively informed and was unable to open new chat sessionsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6345014.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.