Firms › Intrum UK Limited ›

Intrum UK Limited

Financial Ombudsman decision DRN-6343111 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold, Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Intrum has shown considerable forbearance.Treatment in financial difficulty

Ms A has said that the loan was mis-sold as she wasn’t aware it was interest only.Product mis-sold

I understand Ms A is unhappy that Intrum didn’t respond to her complaints.Complaint handling

I’ve taken full account of Intrum’s obligations to Ms A as a vulnerable customer.Support for vulnerable customers

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6343111.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.