Santander UK Plc
Financial Ombudsman decision DRN-6342986 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jun 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Santander acted unfairly when it continued charging overdraft interest and associated fees from March 2021 when it approved OLI 11Irresponsible lending
Santander should have stopped providing the overdraft on the same terms and treated Mr E with forbearanceTreatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6342986.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.