Zopa Bank Limited
Financial Ombudsman decision DRN-6341980 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers
In the Ombudsman’s words
While I appreciate Miss P feels more support should have been offered given her personal circumstances, I’m satisfied Zopa took reasonable steps to try to manage the situation before ultimately proceeding with termination and repossession.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6341980.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.