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American Express Services Europe Limited
Financial Ombudsman decision DRN-6340780 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
AMEX has acknowledged that it gave Mr H incorrect information when he first identified that the credit hadn’t been granted, and has offered him £50 by way of an apology.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6340780.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.