Santander UK Plc
Financial Ombudsman decision DRN-6339476 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jul 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
Mrs E complains that Santander UK Plc (“Santander”) acted irresponsibly when it failed to monitor the overuse of her overdraft and spot that she was in financial difficulty within the last five years.Irresponsible lending
Mrs E complains that Santander UK Plc (“Santander”) acted irresponsibly when it failed to monitor the overuse of her overdraft and spot that she was in financial difficulty within the last five years.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6339476.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.