NewDay Ltd

Financial Ombudsman decision DRN-6335557 Upheld

Upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Tue Jun 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mr C complains that NewDay Ltd trading as Aqua lent irresponsibly when it approved his credit card application and went on to increase the limit.Irresponsible lending

I remain of the view that removing the adverse information from Mr C’s credit file once the balance is repaid is a fair and reasonable way to settle his complaint.Credit file reporting

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6335557.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.