Halifax Limited

Financial Ombudsman decision DRN-6335226 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss A complains that Bank of Scotland plc trading as Halifax (“Halifax”) won’t reimburse the money she lost when she fell victim to what she believes to be a scam.APP scam refund refused

She is also unhappy with Halifax’s handling of the matter. In particular she doesn’t feel it properly investigated and says it failed to consider her vulnerabilities.Complaint handling

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6335226.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.