MBNA Limited

Financial Ombudsman decision DRN-6334429 Upheld

Upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Wed Jun 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

it took almost eight weeks for MBNA to identify the funds in a holding account and return them to Mrs L’s accountPayment delayed or failed

this complaint is solely about MBNA’s complaint response to Mrs LComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6334429.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.