ZILCH TECHNOLOGY LIMITED

Financial Ombudsman decision DRN-6334363 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Jul 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr M complains that Zilch Technology Limited has incorrectly reported arrears on his credit file.Credit file reporting

I’m not persuaded this call was handled well by Zilch. Zilch repeatedly refused to answer Mr M’s reasonable requests concerning how long it’s investigation might take and this clearly caused further unnecessary upset to Mr MComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6334363.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.