Mitsubishi HC Capital UK Plc

Financial Ombudsman decision DRN-6333959 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Miss M complains Mitsubishi HC Capital UK PLC trading as Novuna Personal Finance irresponsibly lent to her.Irresponsible lending

Miss M’s behaviour – including repeated payment plans, missed payments – indicated vulnerability and the Novuna had a responsibility to identify and support customers showing signs of difficulty, which it failed to do.Support for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6333959.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.