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Paysafe Financial Services Limited
Financial Ombudsman decision DRN-6333862 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jun 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Ms C complains that Paysafe Financial Services Limited (Paysafe, hereinafter) hasn’t refunded the losses she’s incurred when falling victim to a job task/investment scam.APP scam refund refused
There was procedural unfairness on Paysafe’s part due to the significant delays in processing the scam claim and complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6333862.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.