Lloyds Bank PLC

Financial Ombudsman decision DRN-6328590 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr U complains that Lloyds Bank PLC (‘Lloyds’) won’t refund the money he says was lost as the result of a scam.APP scam refund refused

Mr U also has concerns that when he rang on 4 June to withdraw his fraud claim, Lloyds didn’t identify that he was under duress.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6328590.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.