Western Circle Limited

Financial Ombudsman decision DRN-6324509 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr G is right in saying that firms must show forbearance to those in financial difficulty as well as treating vulnerable customers fairly.Treatment in financial difficulty

Mr G complains that Western Circle Ltd trading as “Cashfloat” didn’t manage his account fairly and with appropriate consideration once indicators of vulnerability and financial difficulty were present.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6324509.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.