MotoNovo Finance Limited

Financial Ombudsman decision DRN-6323461 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr P complains MotoNovo Finance Limited (MotoNovo) irresponsibly lent when it entered into a car finance agreement with him.Irresponsible lending

He was under considerable stress when awaiting MotoNovo’s final response... He doesn’t agree this was a fair outcome when he was quite clearly struggling.Support for vulnerable customers

Rules cited

Consumer Credit Act 1974, FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6323461.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.