Lloyds Bank PLC

Financial Ombudsman decision DRN-6322215 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue May 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Product mis-sold

In the Ombudsman’s words

Miss S is unhappy that Lloyds Bank PLC charged interest on her credit card purchases after she took out a 0% money transferInterest and rates

Lloyds must rework Miss S’s credit card account to remove any purchase interest that has been charged because of the money transfer arrangementProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6322215.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.