Barclays Bank UK PLC

Financial Ombudsman decision DRN-6320432 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon May 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss M complains that Barclays Bank UK PLC (‘Barclays’) won’t reimburse the funds she lost when she paid money to what she now believes was a scam.APP scam refund refused

Miss M was unhappy with the outcome and with the customer service provided by Barclays and raised a complaint.Complaint handling

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6320432.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.