National Westminster Bank Plc

Financial Ombudsman decision DRN-6317570 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

behaved unfairly when providing an agreement in principle for a loan as this wasn’t in line with what had been discussed with the bank’s Relationship ManagerProduct mis-sold

Mr H has told us from the outset that S was provided with poor service by NatWest, and in particular the Relationship Manager (RM) at the time.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6317570.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.