Barclays Bank UK PLC

Financial Ombudsman decision DRN-6317088 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Jul 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mr K complains that Barclays Bank UK PLC trading as Barclaycard are refusing to write off his outstanding debts despite his inability to ever be able to pay them back.Treatment in financial difficulty

In addition to the write off issue there have been some communication failings and poor service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6317088.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.