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Nationwide Building Society
Financial Ombudsman decision DRN-6316787 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£20,000redress stated in the decision
Thu Jul 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr C complains that Nationwide Building Society failed to act on his instruction to transfer funds into his ISA.Product mis-sold
Mr C is also unhappy about the way his complaint was handled by Nationwide Building Society.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6316787.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.