Santander Consumer (UK) Plc

Financial Ombudsman decision DRN-6315673 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Thu Jun 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

remove any adverse information from Miss S’s credit file in relation to the agreementCredit file reporting

Santander Consumer Finance said that it had contacted the dealer on multiple occasions for a response regarding rejection, but it had been unresponsive. It said that it was unable to uphold her complaint because it had been unable to investigate the car due to the dealer being unresponsive.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6315673.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.