Vanquis Bank Limited

Financial Ombudsman decision DRN-6315207 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1redress stated in the decision

Wed Jul 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

I’ve also considered the relevant regulation for how a lender should support a customer in financial difficultyTreatment in financial difficulty

Mr P complains that Vanquis Bank Limited treated him unfairly as a vulnerable customerSupport for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6315207.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.