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Barclays Bank UK PLC
Financial Ombudsman decision DRN-6313804 Upheld
Upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Thu May 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Barclays’ mistake in giving Mr R the wrong explanation for the decline, as well as its later delay in providing him with the information he had reasonably requested on T’s behalf, undoubtedly caused T inconvenience.Complaint handling
Barclays’ poor customer service, and in particular its initial suggestion that the reason for the decline was based on “something” on a credit file.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6313804.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.