Fairscore Ltd

Financial Ombudsman decision DRN-6312638 Not upheld

Not upheldoutcome, as published by the Ombudsman

£46redress stated in the decision

Fri May 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

treated him unfairly when they failed to accept an offer in full and final settlement of his outstanding debt, and instead, suggested he make additional payments towards outstanding arrears he says he couldn’t afford.Treatment in financial difficulty

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6312638.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.