HSBC Bank plc

Financial Ombudsman decision DRN-6311605 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Jul 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

incorrect information and this has led to a number of hard credit searches being recorded on his credit fileCredit file reporting

the agent who spoke to Mr M didn’t make it clear that once the block was removed, he would have to submit a new applicationProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6311605.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.