PayPal UK Ltd

Financial Ombudsman decision DRN-6311378 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

When Mrs S’s transaction failed, PayPal said this was because it was a larger transaction than usual and Mrs S would be refunded within three to five working days.Payment delayed or failed

Mrs S complains that PayPal UK Limited (‘PayPal’) took money from her bank account for a failed transaction and didn’t communicate fairly with her. She’s unhappy with how her complaint was addressed.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6311378.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.