Santander UK Plc
Financial Ombudsman decision DRN-6311356 Upheld
Upheldoutcome, as published by the Ombudsman
£600redress stated in the decision
Thu May 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Bereavement and power of attorney
In the Ombudsman’s words
Santander did provide incorrect information to Mr B on the phone call in March 2025Complaint handling
granted deputyship by the Court of ProtectionBereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6311356.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.