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BMW Financial Services(GB) Limited
Financial Ombudsman decision DRN-6311063 Not upheld
Not upheldoutcome, as published by the Ombudsman
£7,465redress stated in the decision
Wed Jun 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Mr C says the lending was irresponsible and a more thorough check by BMWFS would have shown the repayments were unaffordable.Irresponsible lending
He also complains that BMWFS didn’t treat him fairly when he notified it of financial difficulties in 2025.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6311063.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.