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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY

Financial Ombudsman decision DRN-6310238 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr P complains National Westminster Bank Public Limited Company (“NatWest”), didn’t provide support when he asked for help and unfairly defaulted his overdraft account.Treatment in financial difficulty

NatWest doesn’t agree it was wrong to default Mr P’s account. It however acknowledged the service it provided at times could have been better and paid Mr P £100 compensation, later offering a further £250.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6310238.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.