Nationwide Building Society

Financial Ombudsman decision DRN-6306021 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

treated her unfairly when duplicating a payment to her account, allowing her to go overdrawn and passing the outstanding debt onTreatment in financial difficulty

reporting arrears to the CRAsCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6306021.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.