Barclays Bank UK PLC

Financial Ombudsman decision DRN-6305000 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Tue Aug 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

X complains that Barclays Bank UK Plc trading as Barclaycard (‘Barclaycard’) didn't update his credit file after he paid off his credit card.Credit file reporting

X is also unhappy that Barclaycard gave him unclear information about whether his account had been closed and took too long to refund an overpayment.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6305000.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.