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RCI Financial Services Limited

Financial Ombudsman decision DRN-6304372 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers, Service failure

In the Ombudsman’s words

Remove any incorrect adverse information including the default from Mrs K’s credit file if applicableCredit file reporting

Someone else in this position without Mrs K’s vulnerabilities may well have been affected differentlySupport for vulnerable customers

RCI have fallen short of the service Mrs K could’ve expected to receive on a number of occasionsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6304372.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.