Vodafone Limited
Financial Ombudsman decision DRN-6301893 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Jun 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Vodafone is obligated to report true and accurate information to the credit reference agencies.Treatment in financial difficulty
Vodafone has acknowledged that during some of the conversations they held with Mr A their agents didn’t make it clear if the account being discussed was with a DCA or not – which led to some confusionComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6301893.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.