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Creation Consumer Finance Limited

Financial Ombudsman decision DRN-6301634 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mr P has complained that CREATION CONSUMER FINANCE LIMITED (Creation) unfairly registered a fraud prevention marker against him.Credit file reporting

He said Creation should have treated him with appropriate forbearance and failed to identify if he was vulnerable.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6301634.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.