PRA Group (UK) Limited

Financial Ombudsman decision DRN-6301234 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jun 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr N complains PRA Group (UK) Limited have continued their pursuit of a debt despite him making them aware of a dispute.Complaint handling

Mr N has also referred to what he calls contradictory tactics and harassment – and cites September 2025 as a period in which he says this occurred.Service failure

Rules cited

FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6301234.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.