NewDay Ltd

Financial Ombudsman decision DRN-6301226 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jun 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr S complains that NewDay Ltd trading as Aqua (Aqua) lent to him irresponsibly by not making sufficient affordability checks before issuing him a credit card and subsequently increasing its credit limit.Irresponsible lending

Mr S also complains that Aqua failed to treat him fairly by not taking his vulnerability into account when they had been advised he was vulnerable.Support for vulnerable customers

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6301226.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.