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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-6300929 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Mr F complains that National Westminster Bank Public Limited Company (“NatWest”) refused an application he had made for a loan.Irresponsible lending
NatWest didn’t think it had dealt with Mr F’s enquiries about his failed application as well as it could have.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6300929.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.