Zopa Bank Limited
Financial Ombudsman decision DRN-6300383 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jun 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss H complains that Zopa Bank Limited (“Zopa”) lent to her irresponsibly and that the loan now in issue (see further below) was unaffordable.Irresponsible lending
Rules cited
FCA Consumer Duty (PRIN 2A), Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6300383.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.