Zopa Bank Limited
Financial Ombudsman decision DRN-6299155 Not upheld
Not upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Fri Jul 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Mr L complains that Zopa Bank Limited will not offer him any temporary forbearance without affecting his credit file.Treatment in financial difficulty
Mr L complains that Zopa Bank Limited will not offer him any temporary forbearance without affecting his credit file.Credit file reporting
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6299155.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.