MONZO BANK LIMITED
Financial Ombudsman decision DRN-6298013 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr L complains MONZO BANK LIMITED (“Monzo”) irresponsibly provided him with an overdraft facility and continued to charge him for use when it was clear he was struggling to get out of it.Irresponsible lending
Rules cited
FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6298013.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.