ZILCH TECHNOLOGY LIMITED

Financial Ombudsman decision DRN-6294563 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed May 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Identity checks and access

In the Ombudsman’s words

She attributes this directly to an inability to gain access to her online account.Credit file reporting

Miss S complains that ZILCH TECHNOLOGY LIMITED (‘Z’) didn’t adequately help when she couldn’t access her account.Identity checks and access

Rules cited

FCA CONC (Consumer Credit sourcebook), FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6294563.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.