MBNA Limited

Financial Ombudsman decision DRN-6292033 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon May 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

Mr R also thinks it was ‘too easy’ for him to obtain the loan. He is right to say that MBNA should ensure their customers are able to afford any lending on a sustainable basis.Irresponsible lending

The main point of contention for Mr R is the level of service provided and the compensation paid which he feels is insufficient.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6292033.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.