Halifax Limited

Financial Ombudsman decision DRN-6290867 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jun 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

She also said her account wasn’t secured and that Halifax hadn’t taken her vulnerabilities into account when assessing the level of impact its poor service had on her.Support for vulnerable customers

Miss L is unhappy with the level of service she received from Bank of Scotland trading as Halifax following a disputed transaction on her account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6290867.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.