Mitsubishi HC Capital UK Plc

Financial Ombudsman decision DRN-6289172 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Section 75 of the CCA: the Supplier’s misrepresentations at the Time of SaleProduct mis-sold

The Lender dealt with Mrs T’s concerns as a complaint and issued its final response letter on 2 July 2024, rejecting it on every ground.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6289172.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.