Virgin Money plc
Financial Ombudsman decision DRN-6286706 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Jul 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Credit file reporting
In the Ombudsman’s words
Mrs C complained about the interest applied to her credit card account after she paid an amount to clear the balance in September 2025.Interest and rates
I have also taken into account that Virgin Money has agreed to remove the adverse information recorded on Mrs C’s credit file.Credit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6286706.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.