NewDay Ltd

Financial Ombudsman decision DRN-6286204 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Mon May 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Miss N has complained to NewDay in the past about irresponsible lending and about their responses to her information request and Subject Access Request (SAR).Complaint handling

Miss N is complaining that NewDay Ltd trading as Aquacard didn’t provide her with the information she asked for.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6286204.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.