HSBC UK Bank Plc
Financial Ombudsman decision DRN-6284383 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Jun 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers
In the Ombudsman’s words
Mr Y says this spending was a result of a gambling addiction and often included using his overdraft facility. Mr Y says some of these payments were for significant amounts, and the pattern of repeated transactions should have been an indicator to first direct that he was in financial distress.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6284383.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.