Aldermore Bank Plc
Financial Ombudsman decision DRN-6283700 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
Ms H complains that Aldermore Bank Plc failed to give her sufficient notice of a reduction in interest rates on her savings accountInterest and rates
However it identified multiple service failures, including incorrect information provided in secure messages and the service Ms H’s husband received during a recent telephone call.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6283700.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.